Terms of Use and Conditions
Website Terms of Use and Conditions
Effective Date: October 15, 2025
These Website Terms of Use and Conditions (the “Terms”) govern your use of MedProSynergy.com (the “Website”), which is owned and operated by Med Pro Synergy, LLC in partnership with Your Health DPC, PLLC (collectively, “we,” “us,” or “our”). By accessing or using this Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
1. Use of the Website
You may use this Website for lawful purposes only. You agree not to use the Website in any manner that could damage, disable, or impair its functionality, interfere with other users, or violate any applicable laws. You must be at least 18 years old to use or submit information through this Website.
2. Medical Disclaimer
The information provided on this Website is for general informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment. Use of this Website does not create a patient-provider relationship between you and Med Pro Synergy, LLC, Your Health DPC, PLLC, or any associated clinicians.
3. Self-Pay Policy
All services provided by Med Pro Synergy, LLC and Your Health DPC, PLLC are self-pay only. We do not accept or bill insurance. Payments may be made using major credit or debit cards, cash, or HSA/FSA accounts where legally permitted. Superbills may be provided upon request for potential out-of-network reimbursement.
4. Scheduling, Forms, and Payments
Users may request consultations, schedule appointments, or purchase services through online forms integrated into the Website. By submitting any form or payment, you authorize us and our third-party service providers (including but not limited to, Stripe, Square, and Calendly) to process your information securely.
5. Privacy and HIPAA Compliance
We value your privacy and protect your information in accordance with HIPAA and applicable Texas and federal privacy laws. Please review our Privacy Policy available on MedProSynergy.com for details.
6. Intellectual Property
All content on this Website, including text, graphics, logos, images, and design elements, is the property of Med Pro Synergy, LLC and/or Your Health DPC, PLLC and protected by copyright and trademark laws. You may not reproduce, modify, or distribute any content without prior written consent.
7. Third-Party Services and Links
This Website may contain links to third-party websites or services provided for convenience. We are not responsible for the content, privacy practices, or reliability of any third-party site.
8. Limitation of Liability
To the fullest extent permitted by law, Med Pro Synergy, LLC and Your Health DPC, PLLC, including their owners, employees, and affiliates, are not liable for any damages or claims arising from your use of this Website or reliance on its information.
9. Indemnification
You agree to indemnify and hold harmless Med Pro Synergy, LLC and Your Health DPC, PLLC, their affiliates, and staff from any claims or liabilities resulting from your use of the Website or violation of these Terms.
10. Governing Law
These Terms are governed by the laws of the State of Texas. Any disputes arising under or related to these Terms shall be resolved in the courts of Lubbock County, Texas.
11. SMS / Text Messaging Communications
By providing your mobile phone number through our website forms, scheduling tools, or patient registration processes, you consent to receive SMS/text messages from Med Pro Synergy, LLC and Your Health DPC, PLLC.
Types of Messages may include:
- Appointment reminders and scheduling notifications
- Lab results or follow-up instructions
- Prescription or pharmacy notifications
- Billing, membership, or account notifications
- Administrative or clinic service updates
Text Messaging Cadence: Message frequency may vary depending on patient needs, appointments, and clinic communications.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and service plan.
Privacy Policy: For information on how we collect and protect information, please review our Privacy Policy on MedProSynergy.com.
Opt-Out Instructions: You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our office.
12. Changes to These Terms
We may update these Terms at any time without prior notice. Updates will be posted on this page with the revised effective date. Continued use of the Website constitutes acceptance of the revised Terms.
13. Contact Information
Med Pro Synergy, LLC / Your Health DPC, PLLC
10210 Frankford Ave, Suite 410
Lubbock, TX 79424
Phone: (877) 677-7828
Email: admin@medprosynergy.com
Website: MedProSynergy.com
14. Payment Policy, Refunds, and Chargebacks
All services provided by Med Pro Synergy, LLC and Your Health DPC, PLLC are self-pay and due at the time of service unless otherwise stated.
Due to the nature of healthcare services, laboratory testing, consultations, and administrative services, all sales are final.
Once a service has been scheduled, performed, or a laboratory order has been placed, payments are non-refundable.
This includes, but is not limited to:
- Medical consultations
- Direct primary care membership fees
- Laboratory testing and specimen collection services
- Diagnostic testing
- Administrative or wellness services
Patients who believe a billing error has occurred should contact the clinic directly so the matter can be reviewed.
Unauthorized chargebacks or payment disputes filed with a bank or credit card processor without first contacting the clinic may be considered a breach of these Terms and Conditions.
If a chargeback is initiated after services have been provided, Med Pro Synergy, LLC and Your Health DPC, PLLC reserve the right to suspend services, recover outstanding balances, charge administrative processing fees, and pursue collection of unpaid balances as permitted by law.
Laboratory testing fees are non-refundable once a specimen collection has occurred or a laboratory order has been submitted to a testing partner.
